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Collagen
Processing Time: Orders ship within 1–2 business days. Orders placed on weekends or holidays ship the next business day.
Delivery Estimates: Standard shipping usually takes 3–7 business days. Expedited options are available at checkout. Delivery times are estimates and may vary due to carrier delays or weather.
Order Tracking: You’ll receive a tracking number once your order ships.
Incorrect Addresses: Please confirm your shipping details. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.
Risk of Loss: Once the carrier scans your package as “Delivered,” responsibility transfers to the customer. We are not liable for lost or stolen packages after delivery.
Damaged or Missing Items: Contact us within 7 days of delivery with photos, and we’ll replace or refund the item as appropriate.
International Orders: Customs fees, duties, and delays are the customer’s responsibility.
By placing your order, you agree to these shipping terms and acknowledge that delivery estimates are not guaranteed.
30-Day Guarantee
We want you to be happy with your purchase. If you're not satisfied, you can request a refund within 30 days of delivery.
Easy Refund Requirements
To qualify:
Request your refund within 30 days
Return the product in its original packaging with any unused portion
Provide proof of purchase
Only items bought directly from G-Labs or an authorized seller are eligible
What Can’t Be Refunded
We cannot issue refunds for:
Empty or fully used containers
Items returned after 30 days
Final-sale or promotional items (unless defective)
Products damaged by misuse or improper storage
If Your Order Arrives Damaged or Incorrect
Contact us within 7 days and we’ll replace the item or refund you at no cost. Photos may be required for verification.
How to Make a Return
Contact us for a Return Authorization (RA).
Ship the product to the address we provide.
Once received and inspected, refunds are issued to your original payment method. Processing typically takes 5–10 business days.
(You are responsible for return shipping unless the product was defective or shipped incorrectly.)
Important Disclaimers
Not Medical Advice
Our supplements are not intended to diagnose, treat, cure, or prevent any disease. Always talk to your healthcare provider before starting any new supplement.
Individual Results Vary
Each person’s body is different. We cannot guarantee specific results.
Limitation of Liability
To the fullest extent allowed by law, our responsibility for any claim is limited to the amount you paid for the product. We are not liable for indirect or special damages.
Contact Us
G-Labs – Customer Support📧 contact@glabsofficial.com📞 +1 240 234 4677
